General Tour FAQs
No. Southeast Alaska is located in the largest temperate rainforest in the world---the Tongass National Forest. Since we are known for our ample liquid sunshine, we strongly believe there is no such thing as bad weather, only bad clothing! As long as the weather conditions are not deemed unsafe, tours will proceed as normal.
Although extremely rare, if the ship cancels the port of call, we will provide guests a full refund. If the ship is delayed, we will try to accommodate tours as best as we can.
Smoking is not permitted on any of our excursions or vehicles, although there are some areas away from the tour grounds where you may smoke.
All of our excursions are scheduled around cruise ship arrival and departure times so that you are guaranteed to return to the dock with time to make it back onboard.
All of your tours will meet at your cruise ship dock, unless a different location is specified.
Our company operates tours from early May to early October during the tourism season; we do not operate any tours from November to April.
Each tour may have a different cancellation policy; we have 5 predefined cancellation policies ranging from open to very strict. Visit our Cancellation Policy page for more information on these.
We strongly recommend guests to bring rain gear, warm clothing/layers, and cameras to capture the memories.
For guests with limited mobility, we recommend our Musher’s Camp and S’More Roasting/Gold Panning Adventures. On these adventures we can accommodate guests with a collapsible style wheelchair. Guests must be able to transfer from the chair to get into and out of vehicles but otherwise can utilize the collapsible style chair as needed. Our Musher’s Camp and Sled Dog Adventures in both Juneau and Skagway can accommodate a collapsible style wheelchair but guests must be able to transfer into and out of vehicles as well as walk short distances. Glacier Point Wilderness Safari, Glacier Point ATV Adventure, Chilkoot Horseback Adventure, and Grizzly Falls Zipline are all not wheelchair accessible.
Each of our tours have different restrictions for height, weight, and age. Visit our several different excursions pages for more information regarding children’s restrictions on our tours.
If you have a large party, feel free to contact one of our guest service representatives to inquire about the possibility of receiving a group discount.
Our excursions tend to fill up quickly. For this reason, it is better to make your reservation sooner rather than later.
Children 2 years old and under are considered “lap children.” This means they do not need a paying ticket so long as they sit on someone’s lap during the sled ride as well as during all transportation to and from our camps.
All of our excursions provide transportation to and from your cruise ship dock.
All ages are applicable at the time of activity. An infant is under 2 years old (no charge) and is considered a lap-child and will be expected to sit in parent's lap; child is 2 - 12 years old, and adult is 13 and older.